Privacy & Cookie Policy

Effective from: 1 January 2025

At Raaf & Co, we are committed to protecting the privacy, confidentiality, and personal integrity of our guests and visitors. This Privacy & Cookie Policy explains how we collect, use, and safeguard your personal information, as well as your rights under applicable privacy legislation, including the General Data Protection Regulation (GDPR) and Swedish law.

1. Who We Are

Raaf and Company AB 

Org. No: 559503-2813

Registered Office: Herrgårdsvägen 49A, 269 96 Båstad, Sweden 

Email: anders@raafandco.com 

Phone: +46 (0)70 890 4932

2. What Personal Data We Collect

We only collect personal data necessary to provide you with the best possible service. This may include:

- Contact details: name, phone number, email address 

- Reservation details: pick-up location, destination, date, and time 

- Communication records: any emails, messages, or feedback you share with us 

- Website data: anonymised technical data such as IP address, browser type, and referral URLs 

- Preferences and notes: for personalizing your service (when provided voluntarily)

3. How We Use Your Data

We use your information to:

- Respond to enquiries and process booking requests 

- Coordinate chauffeur and concierge services 

- Provide tailored experiences based on your preferences 

- Improve our website and services 

- Comply with legal obligations

We never sell or rent your personal information.

4. Legal Basis for Processing

We rely on the following lawful bases:

- Performance of a contract (e.g. fulfilling a reservation) 

- Legitimate interest (e.g. responding to your enquiry) 

- Consent (e.g. for marketing, if separately requested)

5. Data Storage & Retention

Your data is stored securely within the EU and retained only for as long as necessary to fulfill the purposes above, or as required by Swedish accounting and tax law.

6. Your Rights

You have the right to:

- Access the data we hold about you 

- Request correction or deletion 

- Object to processing or request data portability 

- Withdraw consent at any time 

To exercise your rights, please contact: privacy@raafandco.com

7. Cookies

Our website uses cookies to improve functionality and user experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior.

We use:

- Necessary cookies (essential for site functionality) 

- Analytics cookies (to understand how visitors interact with the site)

You may disable non-essential cookies via your browser settings or our cookie consent tool.

8. Third-Party Services

We may use secure third-party services (e.g., booking platforms or analytics tools) that comply with GDPR. These providers only process data under our instruction and never for their own purposes.

9. Security

We apply appropriate technical and organizational measures to protect your data, including encrypted communications and limited access to personal information.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at: www.raafandco.com/privacy

11. Contact & Complaints

If you have questions or concerns, please contact: 

privacy@raafandco.com

If you believe your data has been handled incorrectly, you have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY): www.imy.se